Returns & Exchanges Policy
At Zimaya Perfumes, we want you to be completely satisfied with your fragrance purchase; however, due to the personal nature of beauty products, we can only accept returns on unopened and unused items within 14 days of delivery. Please ensure the original cellophane wrap remains intact to qualify for a full refund or exchange.
Initiate Your Request
Contact our customer care team with your order number and reason for return to receive a Return Authorization code.
Pack Securely
Place the unopened perfume in its original packaging and ensure it is safely cushioned inside a sturdy shipping box to prevent breakage.
Ship to Zimaya
Affix the provided return label and drop off the package at any authorized courier location, keeping your tracking receipt for reference.
Quality Inspection & Refund
Once our specialists verify the product's condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing